Shipping policy

Processing Time

All orders will be processed within 2 business days (excluding weekends and holidays). You will receive another notification when your order has shipped.
Taxes/Duties

All products sold by ouTask do not include duties and taxes. Only the amount of the product and shipping costs will be charged for your order.
Please be aware that there may be extra customs fees due to the policy of different countries. The additional charges such as customs clearance fees, local shipping charges, or admin charges would be borne by you.

Tracking Package

After the tracking number comes out, it usually takes a few days(within 3-5 business days) for the new information to be updated. Please wait patiently.
Due to the special nature of international transportation, the update of package information will be delayed. When the package leaves the shipping country, the detailed tracking information will generally be updated when it arrives at the destination country.
Most packages can be tracked on this website https://www.17track.net/en; If the information cannot be checked, please contact us at team@outask-td.com.

Lost Package/Unusual Package

In the unfortunate event that an item is lost in transit, ouTask will replace it at no cost to you, please contact our support team at: team@outask-td.com.
ouTask will not be responsible for delivery failures due to incorrect or incomplete addresses. Please check your address when placing an order.
If you purchase multiple items in one order, ouTask will ship them separately based on inventory and they may not arrive at the same time.

Shipping Delay

Due to customs processing timelines, the actual delivery time may vary depending on your local carrier. If you have any concerns about your order, please feel free to contact us at team@outask-td.com.

Shipping Fees

We currently offer different shipping rates based on the product and destination.

Telescopic Lantern

Free Shipping: Canada, Australia, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, United Kingdom, Hong Kong SAR, Macao SAR

Shipping Fee $9.9: United States, Malaysia, Mexico, Philippines, Qatar, Saudi Arabia, UAE, Bahrain, Chile, Colombia, Vietnam, Thailand, Russia, Indonesia, Brazil, Oman, Iceland, Israel, Kuwait

Shipping Fee $20.9: Switzerland, Austria, Germany, Netherlands

$19.9 Standard Shipping: All other countries

JessiGo Airpad

Shipping Fee $5 (orders $0–$100) / $10 (orders $100+): Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong SAR, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Macao SAR, Netherlands, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, UK, US, Austria, Canada, Croatia

Shipping Fee $10 (orders $0–$100) / $19 (orders $100+): Colombia, Indonesia, Malaysia, Mexico, Oman, Philippines, Qatar, Russia, Saudi Arabia, Thailand, UAE, Vietnam, Türkiye, Bahrain, Brazil, Chile

Shipping Fee $29: All other countries