Shipping policy
Free shipping in the United States (AK, HI, PR, etc. are excluded from free shipping) European Union, Canada, United Kingdom, Japan, South Korea, Macao, Hong Kong, Australia, and Singapore.
Processing Time
All orders will be processed within 2 business days (excluding weekends and holidays). You will receive another notification when your order has shipped.
Taxes/Duties
All products sold by ouTask do not include duties and taxes. Only the amount of the product and shipping costs will be charged for your order.
Please be aware that there may be extra customs fees due to the policy of different countries. The additional charges such as customs clearance fees, local shipping charges, or admin charges would be borne by you.
Tracking Package
After the tracking number comes out, it usually takes a few days(within 3-5 business days) for the new information to be updated. Please wait patiently.
Due to the special nature of international transportation, the update of package information will be delayed. When the package leaves the shipping country, the detailed tracking information will generally be updated when it arrives at the destination country.
Most packages can be tracked on this website https://www.17track.net/en; If the information cannot be checked, please contact us at team@outask-td.com.
Lost Package/Unusual Package
In the unfortunate event that an item is lost in transit, ouTask will replace it at no cost to you, please contact our support team at: team@outask-td.com.
ouTask will not be responsible for delivery failures due to incorrect or incomplete addresses. Please check your address when placing an order.
If you purchase multiple items in one order, ouTask will ship them separately based on inventory and they may not arrive at the same time.
Shipping Delay
Due to customs processing timelines, the actual delivery time may vary depending on your local carrier. If you have any concerns about your order, please feel free to contact us at team@outask-td.com.
Please refer to the table below for the areas we ship to and the estimated shipping time.
| Country / Region | Standard Shipping | Expedited Shipping |
| United States European Union Canada United Kingdom Australia Japan Singapore South Korea Hong Kong Macao |
Free Shipping (7-15 business days) |
$19.99 (5-10 business days) |
| Iceland, Israel, Kuwait, Malaysia, Mexico, New Zealand, Philippines, Qatar, Saudi Arabia, Switzerland, United Arab Emirates, Bahrain, Chile, Colombia, Vietnam, Thailand, Russia, Indonesia, Brazil, Oman | $9.9 (10-15 business days) |
$29.99 (7-15 business days) |
| The Rest of the World | $19.99 (15-30business days) |
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